At Meo Health Inc (“Meo Health”, “Company”, “we”, “us” “our”), we respect our users (“User(s)” or “you(r)”) privacy. This Privacy Policy (“Privacy Policy”) summarizes what personal information we collect, and how we use and disclose this information.
This Privacy Policy applies to all users of our services, which includes our products, content, website, and mobile applications (collectively, the “Services” or the “Platform”), and to people that create accounts with us through our website, upload content to our website, or purchase products from our website, or link their other online profiles to our website. By using our Services, or by creating or linking an account on our website, you signify your consent to the terms of our Privacy Policy. If you do not agree with any terms of this Privacy Policy, please do not use our Services or submit any personal information to us.
What Personal Information We Collect
Personal information is any information that could, alone or together with other information, personally identify, or otherwise be reasonably linked or connected with, a particular consumer or household (“Personal Information”). Information such as a username and password, an email address, a real name, and an Internet protocol (IP) address are examples of Personal Information.
We collect Personal Information when you voluntarily provide it through our Services, or when you provide it to us through the following other means:
through your interactions with our website, web app, and mobile app;
by opening, clicking, or responding to email or SMS communications from the Company;
through creating an account and logging into the Meo Health Services, which enables us to verify your identity, including, without limitation:
your username;
your email address; and
your name.
We may collect Personal Information when you:
interact with the Platform including our website and mobile app
contact us through email, telephone, mail, or other correspondence;
register for or request a service we provide or which we make available to you through our Platform;
create an account on our Platform, which you may include your name, email, phone number, and/or profile picture;
record or upload content to our Platform;
register for a paid account on the Platform, which may include your payment or banking information;
provide access to linked accounts, including Google, Facebook, and Apple; and
communicate with the Company;
We may collect the following Personal Information (only when you explicitly provide it to us):
your name (could be a nickname, or full name, whichever you provide upon signup);
contact information such as your phone number, or email address;
your date of birth;
your username on the Platform;
your account profile picture;
information you provide about your health condition, including symptom types, symptom severity, and health-related details that you disclose during signup and ongoing symptom tracking within the Platform;
biometric data including heart rate, heart rate variability (HRV), sleep data, step count, respiratory rate, and stress levels obtained through wearable devices if you explicitly opt in to connect your wearable device to the Platform;
biomarkers and biometric data captured through biofeedback features within the Platform, including heart rate tracked using your device’s front-facing camera during breathing sessions, and heart rate variability (HRV) measurements obtained using your device’s rear-facing camera via fingertip pulse analysis;
information you voluntarily disclose through interactions with our AI Coach feature related to your health condition, questions, or advice you seek;
your payment and banking information if you register for a paid account on the Platform;
information provided by third-party payment processors such as Stripe or Apple;
your activity history and behaviors about how you generally use the Platform;
your preferences and settings; and
any other Personal Information that you choose to submit to us.
How We Collect Information Through Technological Means
When you use our Platform, we may collect information that is automatically sent to us by your web browser or your device which runs our applications. This information may include your domain name, user agent, and your IP address. We may also collect other information, such as the type of browser you use, which of our site’s pages you view, and the files you request. Additionally, we may also collect other technical and system log information from you, such as:
the hardware you use to interact with our Platform;
operating system and version information;
mobile network information;
how you interact with our Platform;
software debug and crash information; and
referral website address used to access our website.
We use this information to improve our understanding of how users use our Platform, and to improve our Services. The amount of information that is sent to us by technological means depends on your browser or device and settings you use. Please refer to the instructions provided by your browser or device if you want to learn more about what information it sends to Services you use, or how you may change or restrict this.
How We Use and Disclose Information Collected from You
The information we collect from you may be used by us for the purposes for which it was collected, as provided in this Privacy Policy, or for other purposes that are disclosed to you and to which you consent. We may use information collected from you as follows:
to deliver our Services to you;
to register your account on the Platform;
to verify and authenticate your Account information;
to supply you with requested goods, products or services;
to send you informational, administrative, or promotional communications if you explicitly consented to receive these communications;
to communicate with you;
to respond to your inquiries and provide you with customer support;
to increase the security and safety of our Services and users;
to perform general analytics on our Services;
for any other purposes that are disclosed to you and to which you consent; and
for any purpose required by law.
We provide an AI Coach feature within the Platform that allows you to discuss your health condition and seek advice. When you interact with the AI Coach, the information you provide – including symptom information, biometric data from your wearable (if connected), and your chat interactions – is processed through a third-party service called Puppeteer, which utilizes OpenAI’s API. All AI Coach interactions are securely transmitted under a Business Associate Agreement (BAA) between Meo Health and Puppeteer, and Puppeteer and OpenAI. Neither Puppeteer nor OpenAI store or use your information beyond providing the immediate service. Additionally, Puppeteer only receives an anonymized thread ID to associate your interactions without receiving any other personal identifiers. You may opt out of using the AI Coach feature at any time, after which your data will no longer be processed through Puppeteer or OpenAI.
We use third-party services to help us understand Platform usage, analyze user behavior, manage customer communications, and improve our services. Specifically:
Segment: Collects and tracks certain events about how you interact with our Platform, receiving your email address, username, user ID, and time zone.
Mixpanel: Analyzes usage data provided by Segment to help us understand and enhance user experience, receiving your email address, username, user ID, and time zone.
Customer.io: Manages customer communications, such as email notifications and other communications, receiving your email address, username, user ID, and time zone.
Facebook Conversions API: We share a hashed advertising identifier, email address, and a pixel ID with Facebook to facilitate our marketing efforts and engage new users.
Your biometric data from wearables or biofeedback features is stored internally within our secure database and is not shared with Segment, Mixpanel, Customer.io, or Facebook. Biometric data is, however, passed anonymously to Puppeteer solely to enhance AI Coach interactions as described previously.
We may share certain aggregated, anonymized, non-personally identifying information with others about how our users, collectively, use our Services.
Some of the information we collect may be stored or processed in jurisdictions outside of the United States. As a result, this information may be subject to access requests from governments, courts, or law enforcement in those jurisdictions according to laws in those jurisdictions.
We reserve the right to transfer Personal Information to a third party in the event that we merge with or are acquired by a third party, or as part of the negotiations leading up to such merger or acquisition. We also may disclose your Personal Information for any other purpose permitted by law or to which you consent.
We may also disclose your Personal Information for legal compliance purposes, to cooperate with or carry-out investigations, and in compliance with any court order or subpoena.
Except as stated in this policy, we will not share your Personal Information with any of our partners without your explicit consent.
We do not sell our users’ Personal Information to third parties, and we never will.
How We Protect Personal Information
The security of your Personal Information is important to us. We are committed to ensuring your Personal Information is protected and will use industry-standard security measures, including Secure Socket Layer (SSL) technology, to do so. Personal Information may only be accessed by persons within our organization who require such access to provide you with the Services indicated above. Financial transaction information is kept but anonymized. All personal information is stored in a database secured via authentication inside a VPC (Virtual Private Cloud).
No method of transmission, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. In the event of a data breach that affects your Personal Information, we will act promptly to mitigate the impact of a breach and notify any affected users without undue delay.
Storage and Processing of Information
We keep track of Personal Information by storing it in a relational database, with all Personal Information tied to specific user records.
Information collected through your use of the Services may be processed or stored in the United States, Canada, Europe or any other country in which we maintain facilities. We may transfer information that we collect about you, including personal information, to other jurisdictions throughout the world.
We store Personal Information for as long as necessary in order to provide the Services and fulfill the purposes discussed above. Please note that in some cases means that such Personal Information may be retained by us indefinitely as long as you have an account with us. You may also contact us at any time to delete your Personal Information, including any account information you have submitted to us, as set out below in this agreement.
Third Party Collection of Information
This Privacy Policy does not apply to applications, technologies or websites that are owned by and/or operated by other parties. The relevant third party’s terms of use, privacy policy, permissions, notices and choices should be reviewed by yourself regarding their collection, storage and sharing practices since they may be different from ours.
Do Not Track
Do Not Track is a privacy option that people can set in certain web browsers. Do Not Track is a way for individuals to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or other online services. However, we do not recognize or respond to Do Not Track requests, and we have no special monitoring services to identify which browsers are using Do Not Track options and which do not.
Your Rights
As a user of our Services, you have the following rights as they relate to Personal Information:
the right to know what Personal Information about you is collected.
the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months.
the right to request that we delete any of your personal information that we collected from you and retained (subject to certain exceptions).
the right to know whether and to whom your Personal Information is sold and/or shared, and you have the right to opt out of having your Personal Information sold.
the right to not to be charged a different price or receive different services where exercising the other rights described above (subject to certain exceptions).
Accessing Your Personal Information
Registered customers can use their profile pages to access and control certain information we collect. Personal information accessible through user profile pages may include username, email address, profile picture, location preferences, integration preferences, connected accounts, opt-in/out of marketing and contact preferences.
You may also request access to Personal Information by submitting a support request—accessible through the web portal or by direct request—using the or by contacting our privacy offer by email at hello@meohealth.com. Once we receive and confirm your request, we will disclose to you:
The categories of personal information we collected about you.
The categories of sources for the personal information we collected about you.
Our business or commercial purpose for collecting or selling that personal information.
The categories of third parties with whom we share that personal information.
The specific pieces of personal information we collected about you (also called a data portability request).
If we disclose your Personal Information for business purposes, the Personal Information categories that each category of recipient obtains.
Deletion of Personal Information
If you would like to cancel your account or delete your User Personal Information, you may do so in your user profile. You may also request that we delete your Personal Information by submitting a support request or by contacting our privacy offer at hello@meohealth.com. Once we receive and confirm your request, we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service providers to:
complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you;
detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity or prosecute those responsible for such activities;
debug products to identify and repair errors that impair existing intended functionality;
exercise free speech, ensure the right of another consumer to exercise their free speech rights or exercise another right provided for by law;
comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.);
engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent;
enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us;
comply with a legal obligation; or
make other internal and lawful uses of that information that are compatible with the context in which you provided it.
Opting Out
You can opt out of all marketing communications by clicking the “Unsubscribe” link at the bottom of emails. It may take up to 7 days before we are able to process your opt-out request. Once we have processed the request, you will not receive any more marketing communications unless you opt back in.
Unregistered Users
If we process your Personal Information and you do not have an account, then you may, subject to applicable law, access, update, alter, delete, or object to the processing of your personal information by contacting us by email at hello@meohealth.com.
Response Timing and Format
We endeavor to respond to requests within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
EU Users
Meo Health is compliant with the European Union’s General Data Protection Regulation (“GDPR”), in place as of May 25, 2018. As such, EU citizens providing us with their Personal Information have the following rights, in compliance with the GDPR:
a right to information and access to their Personal Information, including information on whether and how Your Personal Information is being processed;
You have a right to access to your Personal Information and to request a correction to it if you believe it is inaccurate. If you have submitted Personal Information and would like to have access to it, or if you would like to have it corrected please contact us using the contact information provided below.
a right to have your Personal Information deleted if you withdraw your consent to our collection or storage of such Personal Information;
a right to restrict the manner in which your Personal Information is processed;
a right transfer Your Personal Information another service provider or entity without hindrance; and
a right to object at any time to the processing of their Personal Information.
If you have any concerns about the way your Personal Information is being handled or wish to exercise one of the above rights in regard to Your Personal Information, please send a short message to the data protection officer or EU representative listed at the end of this Privacy Policy or select one of the consent options below and we will comply with your request promptly, within the timeframe stipulated by the GDPR.
Meo Health is the ‘data controller’ and data ‘processor’ for users of Services as defined by the GDPR. Questions or concerns about your data collection practices can be forwarded to our data protection officer or EU representative at the contact info listed at the end of this policy.
Age Restriction
THE SERVICES ARE NOT AIMED AT INDIVIDUALS UNDER 13. IF YOU ARE UNDER 13 YEARS OF AGE, THEN PLEASE DO NOT USE OR ACCESS OUR SERVICES AT ANY TIME OR IN ANY MANNER.
We do not knowingly collect or maintain personal information from people under 13 years old. If we learn that personal information of people under 13 years old has been collected on or through our Services, we will take appropriate steps to delete this information.
If you are the parent or legal guardian of a child under 13 years old who uses our Services, then please contact us at the address below to have your child’s account terminated and personal information deleted.
By using the Services you confirm that you are at least 13 years old. In the event that you are over the age of 13 but under the age of 18 or the age of majority in your jurisdiction, you should speak with a parent or guardian about your use of the Services before registering for an account on the website or using the Services. By using the Services you and your parent and guardian confirm that you consent to the use and disclosure of your Personal Information as set out in this Privacy Policy.
Changes to our Privacy Statement
Although most changes are likely to be minor, we may change our Privacy Statement from time to time. We will reflect any such modifications to this Privacy Policy on our Services. Your continued use of the Services after any such changes constitutes your acceptance of this Privacy Policy, as revised. Such revisions will be effective thirty days after their posting. We will provide notification to users of material changes to this Privacy Statement through our Website at least 30 days prior to the change taking effect by posting a notice on our home page or sending email to the primary email address specified in your user account.
How to Contact Us
If you have any questions regarding this Privacy Policy, wish to access your information, or have any concerns about the same please contact our Privacy Officer or, if you are in the EU, our EU representative. We will respond promptly — within 45 days at the latest.
Our privacy officer/data protection officer is Charlotte Boivin and can be reached at:
Email: hello@meohealth.com
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